Genesis Clinic is committed to protecting the privacy of our patients and visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.

 

1. Information We Collect 

• Personal Information: Name, date of birth, address, contact details, and identification documents. 

• Health Information: Medical history, diagnostic records, treatment plans, and prescription details. 

• Financial Information: Payment details and billing information. 

• Communication Data: Emails, text messages, and call recordings. 

2. How We Use Your Information 

• To provide healthcare services and treatment. 

• To communicate with you regarding appointments and follow-ups. 

• For billing and payment processing. 

• For compliance with legal obligations, such as record-keeping requirements. 

3. Data Sharing 

We may share your data with: 

• Your GP or other healthcare providers as necessary for your treatment. 

• Laboratories and diagnostic services for tests. 

• Regulatory authorities, when required by law. 

4. Data Retention 

We retain your data for as long as necessary to provide services and comply with legal requirements (typically 8 years after the last interaction, per NHS guidance). 

5. Your Rights 

You have the right to: 

• Access your data (see the Data Request Policy). 

• Request corrections to your data. 

• Withdraw consent where applicable. 

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled. 

6. Contact 

For queries or concerns, please contact our Data Protection Officer at [email address] or [phone number]. 

 

Chaperone Policy 

Purpose 

Genesis Clinic is committed to providing a safe and comfortable environment for all patients. This policy outlines the use of chaperones during consultations, examinations, and treatments. 

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1. Availability of Chaperones 

Patients have the right to request a chaperone for any examination or procedure. A chaperone is a trained staff member present to provide reassurance and maintain patient dignity. 

2. Procedure 

• Patients will be informed about the option for a chaperone when booking or during their appointment. 

• If a chaperone is requested, their role will be explained, and the examination will only proceed once the chaperone is present. 

• The chaperone’s presence will be documented in the patient’s medical record. 

3. Privacy and Consent 

• Patients may decline a chaperone, in which case the decision will be documented. 

• If a chaperone is unavailable, the procedure may be rescheduled unless the patient agrees to proceed without one. 

 

Complaints Policy 

Introduction 

Genesis Clinic values feedback and is committed to addressing concerns promptly and fairly. This policy outlines the procedure for making and resolving complaints.

 

1. How to Make a Complaint 

Complaints can be submitted: 

• In writing: By sending a letter to the Clinic Manager at Genesis Clinic, 47 Rodney Street, Liverpool, L1 9WE. 

• By email: info@genesis-clinic.co.uk

• In person: By speaking with any staff member, who will document the complaint. 

2. Complaint Process 

• Acknowledgement: Complaints will be acknowledged within 3 working days. 

• Investigation: The Clinic Manager will review the complaint, gather information, and consult relevant staff. 

• Response: A formal response will be provided within 20 working days. 

3. Escalation 

If the resolution is unsatisfactory, patients can escalate the complaint to: 

• The Independent Healthcare Sector Complaints Adjudication Service (ISCAS). 

• The Care Quality Commission (CQC). 

 

Data Request Policy 

Introduction

Genesis Clinic ensures that patients can access their personal data in compliance with GDPR and the Data Protection Act 2018. 

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1. How to Make a Request 

Requests for data access, correction, or deletion can be made: 

• In writing: By post to Genesis Clinic, 47 Rodney Street, Liverpool, L1 9WE. 

• By email: info@genesis-clinic.co.uk. 

2. Required Information 

• Proof of identity (e.g., passport or driving license). 

• Details of the specific data requested. 

3. Response Timeline 

• Data access requests will be processed within 30 days of receipt. 

• Requests for correction or deletion will be addressed promptly and may require additional information. 

4. Fees 

Requests are generally free. However, a reasonable fee may be charged for repetitive or excessive requests.